Here are some frequently asked questions and answers.

Q: Can I still attend a physio appointment under level 3, level 4, and even level 5 restrictions or lockdown?

A: Yes, IONA Physiotherapy clinic is open and will remain open under all levels of Covid restrictions, as an essential health service provider.

Q: What precautions are in place for my visit to the clinic?

A: At IONA Physiotherapy, we have put rigorous infection control measures in place to keep you and our staff safe.  The consultation begins with a video call prior to entering, outside the clinic, where you will be asked some screening questions. 

The physiotherapist will be wearing PPE and adhering to strict infection control guidelines.  All staff temperatures are checked every day.  Your temperature will be taken on entry.  You will be given a brand-new medical grade mask for your visit.  The level of protection from a mask is really important, so we use a specific grade that is used in hospital settings (EN 14683:2019.) 

We will open the doors for you, and take payment through your phone to minimise touch points.

Touch-free hand sanitizers are in every room and hallway of the clinic.  Both you and the physiotherapist will use the sanitiser before your appointment begins and again as you exit the building.

We have a one-way system in place, to ensure you do not physically meet any other patients on entry or exit.

We have put enormous effort and planning into our health and safety response to Covid-19.  Our motto is to give each patient the same level of care as we would our own nearest and dearest.  Our in-house Covid safety plan is 80 pages long!  We won’t bore you with the details, but you can get a sense of our level of attention to detail by watching our health and safety video here. 

Q: What if I need physiotherapy but am cocooning, or prefer not to visit the clinic?

A: No problem, we have a video-link appointment option that can ensure you get access to physiotherapy without needing to attend in-clinic.  This is through doxy.me which is really easy to use.  You don’t need to download any software, we just send you an email or text with a link, which you then click on.  Remember to allow your microphone and camera.

Note: Do not attend if you are experiencing symptoms, have been a close contact with a confirmed case, you or anyone of your household are waiting to be tested/ waiting on a test result, or you have been abroad in the last 14 days.  Please phone first.

We are open! We have appointments both in clinic and by video link available. Please read the information below very carefully so that you know how your appointment will work.


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